Product Training

Factory and Online Training Options


Online training is free to current customers and can be accessed using a web browser from work or home. Each online student must have a registered user account. Submit your information using the form below, and we will be in touch with you within 24-72 hours to complete the registration process.

The core online courses currently available are:

  • VISTA & VISTA WiFi Wearable Camera – User Training
  • 4RE – Basic Operation for In-Car Officers
  • Evidence Library 4 Web
  • REDACTIVE User Training
  • Watch Commander
  • 4RE Vehicle Installation Certification

See the full list of courses and additional course information here.

New online courses that will be available soon include:

  • 4RE – Advanced Operations for In-Car Supervisors


Factory training is provided at WatchGuard Video headquarters in Allen, TX on the scheduled dates listed below. Seats are limited and course registration is required. Once registered, you will receive a confirmation email with additional information. These courses are designed to provide users, administrators, and installers with in-depth knowledge. We provide all training materials, tools, and lunch. To register for one of our Factory Training Courses, please refer to the date and topic list below and then submit your preference using the form below.

4RE & VISTA Factory Training

Please refer to this Help Center article if the date that you want to attend is closed.

Training Dates

  • January 7-10, 2019 Closed
  • February 25-28, 2019 Closed
  • March 4-7, 2019 Closed
  • April 8-11, 2019 Closed
  • June 3-6, 2019 Closed
  • June 10-13, 2019 Closed
  • July 29 – August 1, 2019 Closed
  • August 5-8, 2019
  • September 30 – October 3, 2019
  • December 2-5, 2019

Course Agenda (Track A)

Day 1 – 4RE & VISTA User Training
Day 2 – Hardware Administration
Day 3 – Software Administration
Day 4 – Advanced Administration & Troubleshooting

Course Agenda (Track B)

Day 1 – 4RE & VISTA User Training
Day 2 – Hardware Administration
Day 3 – Software Administration
Day 4 – 4RE Vehicle Installation Certification

DV-1 Factory Training

Training Dates

  • By Request

Course Agenda

Day 1 – DV-1 Administration
Day 2 – DV-1 In-Car Installation & Best Practices
Day 3 – Unit Teardown and Repair

Request Training