General Information

Job Title: Technical Services Engineer
Location: Allen, TX
Department: Technical Services
Availability: Immediate
Reporting To: Technical Services manager


The focus of this job is on achieving accurate and timely results that support established organizational standards. Drive, determination, and taking responsibility for assuring company policies and procedures are correctly followed are necessary qualities for successful job performance. The job environment is structured and job expectations are well defined, supported by job training and on the job experience. While the pace of the work is faster than average, the timeliness and quality of results is never compromised. An active, positive response to a variety of challenges and time pressures is also required. The nature of the work requires quick decision-making, based on knowledge of pertinent information and an intention to reduce risk factors as much as possible. Careful, critical analysis of new ideas or innovations is important to assure any changes align with and support established practices. Firm decisions that support established policies and procedures need to be implemented in an authoritative manner. The job requires getting things done quickly and handling a variety of activities within a well-defined job scope. Because of the fast pace of the work, it is important that job related knowledge and responsibilities be learned and mastered quickly and thoroughly. It is expected that communication will be factual and authoritative, focused on continual problem solving to overcome any obstacles to achieving high quality, timely results. If the job requires delegation to others, it will be important to provide staff with a positive, supportive environment in which they can learn the tasks and procedures necessary to meet quality standards. The job environment provides recognition and reward for steady broadening of responsibilities based on initiative, proven competence and adherence to well established business practices.

Key Responsibilities & Accountabilities

  • Install and support WatchGuard Video applications at Client Site
  • Develops and implements the most efficient and cost-effective solutions
  • Evaluates system specifications for business requirements
  • Develops and prepares computer solutions
  • Works closely with management to prioritize business goals and information needs
  • Install and support WatchGuard Video In-Car Police Video hardware

Education Requirements

  • Bachelor’s degree in Computer Science or a related field

Professional Skills

  • Strong customer service and interpersonal skills
  • Strong coordination, organization, teaming and communication abilities
  • Works well individually or in a group setting
  • Successfully presents technical information
  • Maintains strong attention to detail in high-pressure situations and time constraints
  • Solid understanding of business practices with fundamental understanding of project management methodology
  • Excellent verbal/written communication
  • Strong analytical skills

Experience Requirements

  • Minimum 4 years prior Information Technology experience required
  • Extensive Experience SQL Server Database installation and troubleshooting
  • TCP/IP Networking Experience
  • Highly skilled in Hardware, Software and Network troubleshooting
  • Experience with writing PowerShell Scripts
  • Some experience working on cars is desirable but not a must
  • Some Experience with IIS and Web Administration

Other Requirements

  • Knowledge of Active Directory Domain Environment
  • Install and upgrade networks, hardware and software at Client Site
  • Survey, Design, Install and maintain the infrastructure supporting wireless communications systems at Client Site
  • Able to lift up to 75 lbs
  • Able to travel up to 75% - travel 3 weeks on and 1 week off in the office
  • Must be a US Citizen


  • Base Salary
  • Profit Sharing
  • Travel Expense Reimbursement
  • Company Benefits Package
  • 401k
  • Paid Vacation
  • Paid Non-Profit Volunteer Days
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WatchGuard Video is proud to be an Affirmative Action/Equal Opportunity Employer and values diversity at our company. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.